We focus on providing a positive customer experience.
Our customers trust us as a partner to transport electricity to users safely and reliably. We seek to know and understand their core business and our role in their success through continuous engagement and feedback.
How do our individual actions affect the customer experience?
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We interact with customers professionally and respectfully.
We build trust through transparency. We communicate proactively, openly and honestly with customers to explore and identify options and solutions that provide value.
We treat our customers consistently, never unduly favoring one over another.
We earn our customers’ trust by meeting their expectations and through our commitment to the reliable operation of the bulk power system. We have plans in place to operate strategically in the event of an interruption, outage or natural disaster.