Who are ATC’s customers?

While we work with the general public, landowners and other stakeholders on our projects, we do not directly serve the general public. Our direct customers are:

• local electric distribution companies, municipal utilities and cooperative utilities that procure primary network transmission service;
• local and national marketers, generators and utilities that procure primarily point-to-point service and
• generators, load-serving entities and other transmission systems that wish to interconnect with ATC's transmission system.

With all of our customers and their end-users, our priorities are to:

• serve the needs of our customers with expertise;
• conduct our business fairly and honestly; and
• solicit a diversity of opinions to achieve better business results.

Our Customer Relations staff is dedicated to serving the needs of our customers. Please contact us with any questions, comments or concerns.

Stay connected
In an effort to keep customers informed on key issues, we offer Connections, the on-line newsletter. Access the latest e-newsletter or review past issues. If you want to subscribe to Connections sign up today.

Business Practices
Each of the utilities involved in the formation of ATC contributed its own methods and standards of how work in the field was accomplished. ATC's Business Practices are statements of how ATC and its interconnected customers deal with costs, roles and responsibilities for specific technical or business-related issues. They are created by soliciting input from internal and external stakeholders, while balancing the needs and concerns of ATC and its customers. They provide clear and consistent guidelines to allow ATC to provide timely, cost-effective and comparable service to all customers.

Visit our Business Practices as they are updated periodically.

You can contact the Customer Relations staff at any time by e-mailing us at
CustomerRelations@atcllc.com.